Technical Support

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Contents

Login Problems

When I try and login on Jmeeting, nothing seems to load


Java is required to run Jmeeting, to make sure you have a working Java loaded To check and see if you have Java, and if you have a correct version run our Java Test
If your java is installed correctly, you should see output from the tester that looks something like this:

Jtester.png


Note the following requirements for Jmeeting:

Java 6 or 7 Required

The current version of JMeeting supports Java 6 and 7! if you use an older version please update. Also make sure you have the latest update to your version of java.

OpenJDK vs Sun and Oracle

JMeeting supports Java by Apple, Sun and Oracle. OpenJDK is currently NOT supported because it does not allow a signed applet to override Security Manager features. This would slow JMeeting down significantly. If you use OpenJDK please switch to one of the supported implementations.

How do I change to 32bit Java on my Apple Mac?

JMeeting requires 32-bit Java on the Mac and some mac installations, notably OS 10.6, use 64-bit Java by default.

To change this, open /Applications/Utilities/Java Preferences and make sure that a 32-bit version of Java is selected as the default for Java Applications. See below for the proper settings on OS 10.6 and 10.5:


On Snow Leopard (10.6) and Mountain Lion (10.8):

Mac-java-switch-snow-leopard-(10.6).png


On Leopard (10.5):

Mac-java-switch-leopard-(10.5).png

I lost my password. What should I do?


Please click here to use the Account Help System.

This system will automatically send you a password reminder to the e-mail on record.

I registered a new account, but I did not receive the activation email.


If you haven't yet received your confirmation email from Jmeeting, check that your eMail account is not too full to accept any new messages, and also check your SPAM or Junk eMail folders to make sure that your confirmation eMail didn't wind up in either of those two folders.
You can use the Account Help System to resend your Activation Message. Please click here to use the Account Help System.

Camera and Broadcaster Problems


All cams require a Password and your cam is Forbidden


This occurs when your time zone, date or time are not matched to your location. If you are not certain of your time zone, please go to http://www.timeanddate.com/worldclock/ and enter your closest main city. Your PC clock is normally located in the bottom right corner of your monitor, right click your clock and choose Adjust Date/Time. If time zone is incorrect, reset time zone first, and then time and date. Once the changes are saved, log off JMeeting. Log back into JMeeting, and the problem should be solved.

When I try to start my webcam, I get a message that says Could Not Initialize Class


If you're running a 64bit version of your web browser, use a 32 bit version!

Why are there 0 cams on my list?


JMeeting.com sends video streams on port 80. Port 8080 is used to broadcast your cam to the server. If either of those ports are blocked or filtered you may have problems. Please make sure that no firewall blocks those ports. Another problem is that the privacy features in some firewalls like for example Norton Internet Security and Zone Alarm remove some HTTP fields from the network request.

For Zone Alarm the following might fix the issue:
Under Program Control ....
click the Program Tab...
scroll down to "Internet Explorer" and right click...
select options...
Click the Security Tab...
under the Filter Option...make sure that "Enable Privacy for this program" is NOT checked.

If it is checked there will be no video in the cam window and all you will see is the Penquin.

AVAST In Avast under Real Time shields, click Web Shield, Expert settings Settings, tick Scan traffic from well-known browser processes only. Close Jmeeting and log back on.

AVG Click the icon in the taskbar, open the shields setting, Disable the link scanner completely. Close Jmeeting and log back on.

I get "Input String" error when I try to see a cam


This often occurs at hotels due to their firewall blocking port 8080. You can try asking the hotel for access, but unless they open the port for you, you will not be able to watch cams.


I use a Hughes Satellite Connection


Satellite Modems have a turbo function that needs to be disabled for Jmeeting to work. As the providers refresh the modems it may have to be done occasionally. For the HN7000 series modem see the bottom of the page.

Type in 192.168.0.1 in address of your browser. This assumes a standard hn9000 modem with standard setup. This gives you hughes net system page . On the far right you see system info blue dot . Click on it .... look at grey line that says (what do these controls do?) . Click the little icon of a man. The left hand side of the screen will show this list.

+ Control + Diagnostics - Status

      Status
      Transmission Detailed Status
      Reception Detailed Status
      TP Detailed Status
      Summary Status
      UP Detailed Status
      VP Detailed Status
      Rate Statistics
      Factory Info Validation Data

+ Turbo Page + Vadb + Logs

  Shell
  Installation

see the + turbo page click on it - Turbo Page

      Turbo Page Configuration

you will see this

To enable or disable Turbo page please select the appropriate radio button and click submit Turbo Page Commands Enable Disable disable it and restart jmeeting

http://freelancehomewriter.blogspot.com/2009/04/cant-login-to-ehow-heres-fix.html , contains a fix

for other software , but does the same function and has graphics to make it easier. 

NH7000 Series

1. ftp 192.168.0.1
2. login to modem username: brighton password: swordfish
3. switch to ftp binary mode (type 'bin')
4. cd /cfg0/config/ (notice the space after cd)
5. get QA
6. get QD
7. quit ftp
8. edit the QA file, switch the very first line to, tpcCfEnabled=1 (1=off, 2=on). This is Turbopage.
9. edit th QD file, change the first line to todnsCfProxyEnabled=1 . This is the DNS Cache, needed to make OpenDNS work.
10. ftp 192.168.0.1
11. login to modem
12. switch to binary mode again
13. cd /cfg0/config
14. put QA
15. put QD
16. quit ftp, reboot modem<br.

The above information was supplied by another user. We do not take responsibility for it, but he had success. It may be advisable if you are not happy performing the fix to ask someone more familiar with your modem.

We support only Jmeeting not modems. the information provided above are fixes that have worked for others,.

I use Windows with 64Bit Java and cannot get my camera to work


Jmeeting currently supports 32 bit Java for windows and MAC, 64 Bit for linux using V4l2.

You need to remove all Java versions installed and install only the 32 bit for Intel or AMD cpu's. If you are using Windows 7 and using the web interface, you can use the 32 bit Internet Explorer supplied with Windows 7.


I have a MAC with the latest software and my Camera does not work.


The issue is due to a setting in the Java configuration. Set java _15 default startup to use 32-bit using the Java Preferences program found in the utility folder.

If you are using safari, please take a look at the following

http://www.tuaw.com/2009/09/03/lost-your-favorite-safari-plugin-after-upgrading-to-snow-leopard/

http://www.kombitz.com/2009/12/14/how-to-set-32-bit-java-as-default-in-snow-leopard/ explains how to set your mac to 32 bit java operation.

You need to go into java preferences and make sure that java 32 bit is the default java.

This works on most cases. If you would like information on the quicktime, it is listed below although it is not a requirement.


If you require the quicktime broadcaster, you can view the below pages for information.

http://www.apple.com/quicktime/extending/resources.html

and

http://murphymac.com/quicktime-broadcaster/

have similar information.

Other Assistance Information


Why can I not enter the Chat?


The most common cause for this problem is a firewall blocking the irc engine. A firewall software most common for causing this problem is Zone Alarm. For Zone Alarm the solution is to let Java and Internet Explorer act as a server to the local zone.

There may be some corruption that has occurred on your system. An occasional cleanout is recommended.Please do the following.


Start search for files and folders, type Jmeeting. Then delete that folder.

Open your www browser and in tools, internet options, delete temp files and cookies then in settings, click view objects and delete all the java ones.


Open your control panel. Open the java control panel. Under the general tab -> temporary internet files, delete all files. Click the security tab. Delete all security certificates.

Go into Programs and features and remove all versions of Java that you have installed.


Connect to Jmeeting, Do not log in Click 'About Us', and click 'Get Java Here' Download and SAVE/install the correct version for your system, In most cases it is the 32bit version for windows. Reboot & Log into Jmeeting


How can I download the standalone version?


Click here to download the standalone Jmeeting Messenger. Remember, you need to have a Jmeeting subscription in order to use the standalone version.

How can I set up my own room


To set up a room, you need to have a registered nick and some basic knowledge of the chanserv commands.

Having mIRC makes it simpler to see what errors you are getting, only from the standpoint of it's right there in your status window. Having said that, it's NOT required to have mIRC. You can still do everything through java, but you need to use the STATUS WINDOW (click this link to see how to open the STATUS WINDOW). There are a few different commands, but other than that, the basics are the same.

We often use the term channel and room when we talk about IRC. There is no difference, and you can use either term.

There are several web pages that have the chanserv commands, but here is a synopsis of the things that need to be done:

To register your room, you must create the room and be the first to enter. When you do that, it sets you as a room op. If you leave and others are in there and it's not registered, you will not have ops or control.

Create your room by typing:
/join #mychannel
where mychannel is the name of your new channel.

This will create the room, and place you in it.

Once in the room, type this:

/chanserv register #roomname founderpassword description


The founderpassword should not be the same as your nickserv password. The description is used for describing the room when it shows up on the list.

Once it's registered, the room will have a +r and the owner will get a +a. It happens quickly, so you may not notice it. If you are in mIRC, it's readily apparent. In java, you get a different symbol than you had before.

Once you register a room, you can add ops to it. There are 3 levels of ops... SOP's, AOP's and HOP's. Senior Ops, Auto Ops and Half Ops. The command for adding those are as follows:


/chanserv sop #roomname add nick

/chanserv aop #roomname add nick

/chanserv hop #roomname add nick


To remove


/chanserv sop #roomname del nick

/chanserv aop #roomname del nick

/chanserv hop #roomname del nick


and to list


/chanserv sop #roomname list

/chanserv aop #roomname list

/chanserv hop #roomname list


Akick's are done in a similar way An Akick is a permanent room ban, unlike a regular ban that will clear if the room closes.

/chanserv akick #roomname add nick or mask

the nick format would be say nick!*@* would remove the user is that nick tries to enter

the mask format would be *!*@address mask , removes all nicks that try enter from that address


/chanserv akick #roomname del nick or mask or number

to remove an active akick


/chanserv akick #roomname view

shows active akicks in a room

If you want your room to be invitation only, type /mode #myroom +i where #myroom is the name of your room.

You can set your new room to private or secret by typing /mode #myroom +s for secret and /mode #myroom +p for private. If you don't mind your new room being public, don't do anything. All new rooms are automatically public.

Alternatively, you can set a password for your room by using /mode #myroom +k mypassword. People can then join the room with /join #myroom password.

By creating a new private room, you automatically become the operator (op) of that room. You can pass along ops to another user by typing /op jack, where jack is the other user.

Creating a topic for your room can help with discussion and also show anyone using the /list command what your room is about. They won't be able to see your room in the list if you set it to private.

Kick or ban anyone within your room as you feel is necessary. Do this by using the /kick or /ban commands. Only operators may perform this function.

If you have further questions, feel free to join #techsupport.g and ask one of the the support staff.


Please also refer to http://www.technerd.net/chanserv.html for a full set of server commands

How can I make sure no one uses my nick or name


This is done with two commands,

/msg NickServ SET KILL QUICK and /msg NickServ SET SECURE ON
Enter both at any screen and the nick will be secure.

How do I use my Name/Nick with Mirc


You need to identify your Nick so the server knows it's you. To get your password, connect to Jmeeting. In the task bar, next to the clock you will see a Jmeeting Icon. Right click it and select LOG
You will see a line that says nickserv identify. Double click it to expand it. You will then see your 31 character nickserv password that must be used with Mirc. You can add it to mirc, in your performs, by clicking Tools, option, connect, options, then click performs.
Make sure the Enable Performs box is checked and in the white box enter /nickserv identify yourverylongpassword


Once you have done that, you should be able to log in with Mirc.

I get an error when uploading a profile picture


This normally occurs when the image is too big. It must be less than 128K in size and 320 x 240 resolution.

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